EC seeks to improve baggage handling at EU airports

Routes and Airports Channel

EC seeks to improve baggage handling at EU airports

ATW's Airports Today, August, 2009, p.5

European Commission described the number of mislaid, damaged or lost bags at EU airports as "excessive and unacceptable" and said it is considering ways to improve current legislation if the situation does not improve. "In order to protect passengers' rights adequately, we should provide citizens with the appropriate instruments. For the time being these instruments are not available," EC VP-Transport Antonio Tajani said. The Commission launched an inquiry into the luggage issue in March and said 4.6 million bags were delayed at EU airports in the first 10 months of 2008. "Although there is now a decrease following five years of growth, this does not reduce the seriousness of the problem," Tajani warned, noting that affected passengers "often struggle to get reimbursed up to the maximum of about €1,100 ($1,566)."

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EC seeks to improve baggage handling at EU airports

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